1. Nature of the product
Products sold on DIGIPRODX.STORE are digital products. Unlike physical goods, a digital ebook can generally be accessed or copied immediately after delivery, so refunds are handled differently from returns of physical products.
2. When we will review a refund request
We will review reasonable refund requests where there is a genuine transaction or delivery problem, including:
- A duplicate payment for the same order.
- Payment was confirmed but the purchased file/access was not provided and support could not resolve it.
- The delivered file is materially corrupted, unreadable or is the wrong product and we cannot provide a working replacement.
- A refund is otherwise required by applicable law or consumer rights.
3. Situations normally not eligible after successful digital delivery
- Change of mind after the ebook has been successfully made available for download.
- Failure to read the product description before purchase.
- Dissatisfaction because the ebook did not guarantee or produce a particular exam score, rank or selection.
- Requests arising from a device issue where the supplied standard PDF itself works correctly.
- Unauthorized redistribution or breach of the personal-use licence.
The above does not override any statutory right that applies to your transaction.
4. How to request help or a refund
Email digiprodx.store@gmail.com with your name, payment email/phone, payment or receipt ID, purchase date and a short description of the issue. Where possible, contact us within 7 days of discovering the problem so we can investigate promptly.
5. Processing
If a refund is approved, it will normally be returned to the original payment method. The time for the amount to appear may depend on Razorpay, your bank, UPI app or card issuer.
6. Cancellation
You may choose not to complete checkout before payment. Once payment is successful and digital access has been provided, an order generally cannot be “cancelled” in the same way as an undelivered physical order, subject always to applicable consumer rights and the exceptions described above.
7. Chargebacks
Please contact support first if you do not recognize a payment or have a delivery problem. Fraudulent or abusive chargeback activity may be contested using transaction and delivery records.